7 Tips to Boost Sales Now
Is your business struggling in this down economy? Here are seven tips for boosting sales you can implement right now:
1 - Focus On Your Most Profitable Customers
Selling to your existing customers is more effective than trying to attract new customers. Current customers already know your company and the products and services you offer. They don’t need to be persuaded to do business with you.
But it’s even more effective to focus on your most profitable customers, especially during an economic slump. Do you know who they are? It really pays to spend some time investigating this.
Using the old 80-20 rule, you’re probably getting 80% of your revenue from only 20% of your customers. How can you serve these customers better? What will it take to increase their spending with your company?
Start building relationships with these customers. Do a better job understanding what they are looking for, why they are buying from you, and tailor your solutions to their specific needs.
2 - Emphasize Your Most Profitable Products And Services
In the end, your business is, or should be, about profitability, not just sales. Not every product or service you sell makes an equal contribution to the bottom line. A detailed review can shed light on which products and services have the highest margins.
Emphasize these profitable products and services in your sales effort for maximum impact on your company’s bottom line. And don’t forget to look for opportunities to up sell and cross sell to your customers.
3 - Ask Your Customers What They Want
Don’t assume to know what your customers want. You have to ask. Ask your customers and prospects what they need and how they think about your firm and you’ll be in a better position to provide them with the right products and services.
Seize every opportunity to get feedback. Get the facts. And use what you learn to fine-tune what your company has to offer them. Real insight into your customers is an excellent way to gain competitive advantage. You have to outsmart the competition, especially in today’s economy.
4 - Value, not Price
Price is one thing, value is another. You don’t have to have the lowest price to get the sale. Review the difference your product or service makes in your customers’ lives or in their business. Does it make their life easier or better? Does it improve their business?
Quantifying these benefits in dollar terms can demonstrate the real value of your product and help reduce price objections.
Highlight the benefits of what you’re offering, rather than just listing the features. Help your customers better understand the value you’re offering and why the price is justified.
5 - Stand Out From The Competition
Keep in mind that your customers always have a choice about how and where to spend their money. Does your company stand out from the competition in a way that’s relevant to them? Or are you just another player in an already crowded field?
The economic downturn can be a terrific opportunity to take the initiative to stand out from the crowd. Spend some time learning about your competitors and look at them through your customers’ eyes.
Figure out what you do better than the competition, make sure it’s something your customers value and then run with it. Communicate clearly why your customers should choose your business over the competition.
6 - Launch A Direct Marketing Campaign
Many businesses do not communicate with their customers as well as they could. As a result, they miss out on potential sales. Build a relationship with your customers by providing them with frequent, relevant information about your company, your products and services.
Regular mailings or e-mails to your customers keep your message alive and increase awareness. If you use e-mail marketing, make sure to e-mail only to those customers who have given you permission to do so.
To reach beyond your existing customers you can purchase or rent targeted mailing lists that include your best prospective customers. Since repeat frequency is important, make sure to set up an on-going marketing communications program and commit to it.
7 - Be Persistent And Improve Your Follow-Up
The majority of sales are made on the fifth or later sales call, yet most salespeople give up after only two or three attempts. Don’t give up! Keep in front of your prospects with mailings, phone calls or opt-in e-mail. Be friendly and persistent. Improve your follow-up and you can increase sales from your current stream of prospects.
But Don’t Forget the Long Term
In the current economy your focus is on increasing sales right now. But don’t forget the longer term. Take time to reflect and think about why you’re in this situation in the first place. Of course, there are many external factors to blame, but are there any internal factors that made your business particularly vulnerable?
Now may be a perfect time to rethink your business, to make smart strategic decisions, change course and put your company on a new track towards sustainable, profitable growth.
Or as management expert Peter Drucker put it “.. the best way to predict the future is to create it.”
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