Frequently Asked Questions
Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.
Question: What payment methods do you accept?
Answer: We accept Visa, MasterCard, Discover and American Express. Your card is NOT charged at the time of checkout online.
Question: Can I ship to Canada?
Answer: Sure, just review the charges prior to final checkout. The fees will be calculated there and will include everything including customs and duties.
Question: Is it true that the picture will never fade ?
Answer: The image will not fade or wash off. The image is not printed. It is true knitted fabric. The best way to describe the fabric is to say that it is exactly the same as a sweater. Each throw is processed and inspected before shipping to guarantee your satisfaction.
Question: What are the care instructions for a PhotoThrow?
Answer: Machine wash in cold water. Air or tumble dry, gentle cycle. And of course, you should never use bleach when washing this product.
Question: How do I choose the best photo?
Answer: Almost any photo or flat artwork can be made into a PhotoThrow. The best results will come from a photo that is clear and has good contrast. Photo Recommendations: Image may be color or black-and-white. We will convert it to grayscale. The image for this product will always appear in grayscale. Image must be at least 240x240 pixels.
Question: What is the recommended maximum number of images I can have in my PhotoThrow?
Answer: The rule of thumb for this is quite simple.1-3-5 or 1 image for a pillow (our smallest item), 3 for a 30x40 and 5 for the 40x60. While photos that exceed the the 1-3-5 rule can be made, the reproduction quality diminishes with each additional image and these orders will be made at the buyers risk.
Question: Can I add text to my PhotoThrow?
Answer: Yes. We can personalize any order by adding text to your order (an extra charge applies).
Question: Can I send a color picture?
Answer: Any picture, color or black and white can be used. Size should be limited to a maximum of 8½" x 11".
Question: Can my photo be cropped?
Answer: Yes. We can crop your photograph when required or requested. We will crop your photo to focus on the main subject. By doing so, you receive a better product.