Frequently Asked Questions

Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.

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Question: How long does it take to make?
Answer: Order fulfillment includes time to manufacture the product along with packing and wrapping. Shipping typically takes an additional 3-5 business days in the US and longer for the holidays. (excluding shipper delays) Holiday season: 6-10 business days. Peak season: 11-15+ business days which includes; (Christmas, New Years, Valentines, Mother’s & Father’s day, Graduation, and Wedding Season) This time estimate is assuming your image is received “print ready”. Images requiring “intervention” special handling will be put on hold and take longer and delay the production process. Orders requiring intervention include some of the following issues, special requirements, low resolution, too dark, too bright, general low quality photos, cropping problems, changes and inquiries including delivery information and other related issues. Since 99% of our products are customized, shipping times are estimates and or not guaranteed.
Question: How much does shipping cost?
Answer: Your shipping charges are based on the size, weight, value and destination of your package(s) and also includes labor, packing/wrapping, packaging supplies and materials. Individual orders may be shipped together and will incur the individual shipping charges since a majority of the fees are in the items above, less freight cost. Your shipping charge will be calculated prior to entering your payment information and will allow you to make any changes. If you are shipping to an area that is not listed in our shipping lookup, such as another country, please call our office for a quote.
Question: Can I print the picture and then mail it to you?
Answer: Printouts do not produce quality results. It would be better to upload the image using our website.
Question: How do I email the file? What image type and quality?
Answer: Scan pictures at 300 dpi. and in grayscale. Save file as .jpg with minimal compression. Use the order form on our site.
Question: How do I pay for my order?
Answer: Save money and place your order on our secure servers. This will speed up processing of your orders.
Question: What is our return policy?
Answer: We take great pride in the production of each Photothrow order. However, in the unlikely event of a manufacturing defect in your PhotoThrow, just call us within 7 days of receiving it, return your unwanted item, and we will remake it at no charge to you.
Question: Is this site secure? Do you sell or share info with anyone?
Answer: PhotoThrow is a secure and encrypted site with Authorize.net. Because PhotoThrow respects your privacy, we do not rent, share, or sell any information.
Question: My coupon code does not work
Answer: Please check the code and make sure you have entered it correctly. Make sure the coupon has not expired. If you have a valid coupon and it still does not work, you can contact our customer service department at: sales@photothrow.com
Question: What file formats do you accept?
Answer: We currently accept JPEG, Bitmap (.bmp) and GIF (.gif). You can try other standard formats and see if they are automatically converted. We would recommend that you convert these and check the resolution prior to uploading.
Question: How do I order?
Answer: Ordering is easy with an intuitive interface and step-by-step navigation.

1)Upload your photo.

2)go to the checkout button

3)If you have not already logged in, it will ask you to do so. If you are a new customer, you will enter your information at this time.

4)Your shopping cart will appear with your order, shipping method and fee. Input your voucher code if any and Complete the checkout process and your order will be produced.

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